OC Bus Ridership Numbers to Stay Down

Photo by Thy Vo

Orange County bus ridership has fallen 37 percent since the 2008 Great Recession and never again will reach pre-recession peaks, according to the CEO of the county Transportation Authority.

“We’re not going to have ridership in excess of 60 million,” CEO Darrell Johnson told the Orange County Transportation Authority (OCTA) board Monday. “There are too many things that have changed.”

As the agency prepares two major, long-term documents envisioning the future of public transportation in Orange County, the question of what to do with the $300 million bus system looms large.

During the meeting the board discussed the findings of a new “State of Transit” report, which identified a number of major issues facing the transportation agency.

OCTA officials say changes in the market – competition from Uber, Lyft and other ridesharing services; a growing number of car registrations and a state law that allowed undocumented immigrants to get driver’s licenses – are working against them.

And although Orange County was once an outlier in its plummeting ridership, now cities nationwide are seeing persistent declines in the number of people riding buses.

“We led the ridership decline and others are following,” Johnson said.

OCTA’s bus system is doing worse than most of its peers in urban cities, according to the State of Transit report, although it generally does better than other suburban cities.

On three different measures – service levels, ridership and productivity – OCTA scored below urban transit systems in cities like Los Angeles, San Diego, San Jose, Las Vegas and Salt Lake City.

For example, Orange County scored 17 in ridership — or annual boardings per resident in service areas — while Los Angeles Metro scored 55.6, San Diego Metropolitan Transit System, 41.4; and Santa Clara Valley Transportation Authority, 23.7.

Meanwhile, OCTA received 20.5 in productivity (boardings per hours of service) compared to 55.5 for LA Metro, 40 for San Diego MTS and 25.2 for Santa Clara VTA.

By comparison, Orange County does better than transportation systems that serve smaller suburban regions, like Foothill Transit, North San Diego County Transit District and Pace Suburban Bus Service in Chicago, as seen in the graphic below.

“Our boardings are closer to a suburban system, and we’re running and paying for an urban system throughout the county,” Johnson said.

The report also notes the importance of how area streets and neighborhoods affect who rides the bus and the quality of their experience.

Streets built for cars, especially in south OC, are windy and designed to deliver cars to the freeway and have fewer direct paths for buses to take between neighborhoods. Major streets where pedestrians have to walk long distances to crosswalk are also deterrents, according to the report.


“…Walking to a bus stop in Orange County can be slow, indirect and unpleasant,” states the report. “Uncomfortably close high-speed traffic, poorly designed intersections, and missing sidewalks can make walking disagreeable at best and unsafe at worst.”

Housing affordability can also affects public transportation.

Transportation appears to thrive in north and central Orange County in cities like Santa Ana and Anaheim, where the population is denser and the landscape more urban, where more low-income people reside.

Although single-family homes are the largest land use in Orange County – covering 22 percent of the land – a growing number of multifamily and mixed-use properties could generate more transit riders.

But the cost of housing has made it increasingly difficult for low-income people who typically depend on public transportation to live in Orange County.

One would need to make $25.50 an hour to afford a one-bedroom apartment in Orange County, according to a staff presentation, or make $87,000 a year to qualify for a median-priced home.

The board was divided over how to interpret the report’s findings.

County Supervisor Todd Spitzer, objected to “social engineering” people toward public transportation.

“I’m not about to socially engineer what happens in this county,” Spitzer said. “The data should drive the demand … [we have to] create a system where people need it, not create a system where we are telling people they have to use it.”

OCTA has followed demand by pivoting away from its bus program to serves like van pools for those wooed by ride share services like Uber and Lyft.

Recently, the agency implemented its OC Bus 360 plan, the largest overhaul in bus routes in its history, shifting service away from low-performing bus routes largely in south Orange County toward improving service along heavily frequented corridors in the north and central county.

In San Clemente, a south county city with winding, hilly roads not conducive to bus transportation, the agency is piloting a rideshare program with Lyft.

San Clemente Councilwoman Lori Donchak said the agency’s vision should be “equitable” for all users, including people in south county where bus services have been cut.

“When you look at the maps, it’s hard to see how south county fits into the picture,” said Donchak.

Meanwhile, at least one of the board’s directors has called on OCTA staff to do something “bold.”

“If we want to increase our ridership, we should drop our fares – a buck, a buck, a buck,” said Anaheim Mayor Tom Tait, saying the agency should drop all its fares to one dollar.

Tait has long argued that if OCTA wants to increase bus ridership, the agency should do the opposite of what it has done over the past decade, which is cutting service and raising fares.

The number of buses operating at peak hours went from 541 in 2008 to 428 in 2013, a 21 percent decrease, according to data from the National Transit Database. Over that same period, hours of service were cut by 21 percent.

The Transportation Authority also increased fares by 50 cents, from $1.50 to $2.00 a ride, in 2013.

But staff say since 2013, despite service hours and fares remaining constant, ridership has continued to decline.

Recently the agency piloted a six-month promotion to drop the price of a day pass from $5 to $4, which won’t continue at the end of the six month period in April because overall bus ridership was not increasing.

Staff said rather than attracting new bus riders, the program just was an incentive for customers who were paying another type of fare to switch to a day pass.  They also were concerned about the overall loss of revenue, $1.1 million over six months, from decreasing the price of the day pass.

Tait, who favors continuing the promotion, said $1.1 million is a drop in the bucket for the $300 million bus program and that cash-strapped bus riders “did what any of us would do at that level” and moved over to the day pass to save an extra dollar, a sign that the agency should keep the promotion.

“We’re losing revenue off people making less than $20,000 a year,” said Tait. “I don’t think we expected to get new riders, I think we expected to get more ridership from existing transit dependent people.”

Read the entire report on the OCTA website. 

Contact Thy Vo at tvo@voiceofoc.org or follow her on Twitter @thyanhvo.

  • Tom Anderson

    Instead of taking responsibility for their failure to build an efficient and effective transportation system, OCTA blames it on everything but themselves.
    Without the service cuts, fare increases and subcontracting the CEO and management wouldn’t get their HUGE raises and bonuses as they did over the past 5 years. Look at transparent California and see for yourself ….
    http://transparentcalifornia.com/salaries/orange-county-transportation-authority/

  • Ray

    Buses will never work in modern suburban developments, due to the lack of walkability. They should concentrate the bus services on urban corridors, and subsidize Lyft/Uber service in areas designed for autos only.

  • LFOldTimer

    In many European cities the transportation systems are so efficient and successful in moving people from Point A to Point B so quickly that many opt not to even own cars. Automobiles are not a necessity.

    In California the public transportation systems suck so badly that a car is a absolute necessity, which is the reason you see so many of them on the freeways.

    So instead of taking responsibility for their failure to build an efficient and effective transportation system, OCTA blames it on everything but themselves.

    Typical county government.

  • kburgoyne

    For a long while I was consulting for a company in Encinitas. I looked several times at using mass transit to get down there just so I could do things during the drive other than driving. Taking a bus to any of the train station options was simply ridiculous. Just the bus ride to the train station was going to take longer than the drive to Encinitas. The train ride would also take a little longer because of MetroLink not going beyond Oceanside and San Diego’s Coaster not making it above Oceanside. Using MetroLink/Coaster meant having to wait for a connection. Only Amtrak made it through both counties, but it skipped the Encinitas station.

    That experience gave me new respect for the working poor who rely upon mass transit because buying, insuring, and maintaining a car would consume too much of their paycheck. The number of non-productive hours they end up expending every day using the transit system is a big shame.