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Orange County Coronavirus

Gaps In Coronavirus Outreach to Non-English Speaking Families & Businesses

JULIE LEOPO, Voice of OC

Ernesto Ramos, 70, looks at his newly posted sign alerting customers in Spanish that they are only serving take-out orders. Ramos has been employed with Mill Bakery for 8 years. They specialize in sweet mexican bread.

By Brandon Pho | March 19, 2020
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Local activists, doctors and community leaders are calling out critical gaps in information and outreach about the novel coronavirus to Orange County immigrant families and businesses where English isn’t the first language.


Editor’s Note: As Orange County’s only nonprofit & nonpartisan newsroom, Voice of OC brings you the best, most comprehensive local Coronavirus news absolutely free. No ads, no paywalls. We need your help. Please, click here to make a tax-deductible donation today to support your local news.


For example, a recent order by the county health officer to ban all public gatherings – and the county’s subsequent attempts to clarify that businesses can still operate under it – weren’t immediately translated into languages other than English when the order went into effect Tuesday.

“The way it was written — that alone already stirred confusion, and this information needed to be put out in multiple languages,” said Tracy La, co-founder of the OC Vietnamese American immigrant advocacy group VietRISE.

She added “there are many businesses” in Latino communities in cities like Santa Ana and Anaheim and Vietnamese communities like Little Saigon, “who are going to need to need that information.”

County officials didn’t immediately answer questions about possible translations of County Health Officer Nichole Quick’s newest health order, currently available in English on the county website, into non-English languages.

OC Health Care Agency Public Information Manager Jessica Good said in a March 12 email that if residents access the agency’s coronavirus webpage, “you will see the effort that has gone into keeping the community apprised as translations move forward and become available.”

“We have also shared these documents with our K-12 schools, colleges and universities, and let our community partners know we are here to assist with printing copies if they do not have the resources to do so,” she said. “In addition, we have embedded Google translate onto the website and ensured our FAQs (which are frequently updated) are immediately translatable.”

While the county has made a number of fact sheets and information guides available in languages other than English, La and other local activists and doctors have taken it upon themselves to make sure that information gets across to a host of areas around the county that see large clusters of non-English speaking immigrant families and businesses.


Click here to access the county’s list of resources and guides translated into non-English languages.


“Some of us came together from different areas — teachers, students, healthcare professionals, community organizations — to fill in those gaps but also to provide reassurance to our community that during this health crisis, we have to work together and we have to provide a sense of calmness and reassurance for our community, with all the panic and fear mongering that’s been happening,” La said in a phone interview last Saturday.

She said the county should be taking more proactive and aggressive measures to make sure that immigrant community members and businesses are getting this type information.

JULIE LEOPO, Voice of OC

An open sign left hanging on a closed buisness window in downtown Santa Ana.

For people who don’t have easy access to the internet where many of the county’s information translations are located, “they need other forms of outreach from the county to make sure getting the right information,” La added.

At a Tuesday virtual press conference — hosted by VietRISE and a few other advocacy groups and livestreamed through Facebook and Instagram — Dr. Mai-Phương Nguyễn, a local physician and community advocate, listed off a slew of key facts about the virus and instructions on how to stay healthy in Vietnamese and Spanish.


Click here to view VietRISE’s recorded press conference with translated information about the virus and instructions for staying healthy.


There’s a lot of information out there, “and not all of it is good for you,” Nguyễn said, pointing to a number of resources that VietRISE staff and other volunteers compiled into their website in Vietnamese and Spanish, as well as a publicly accessible Google spreadsheet online that English speakers can use to inform non-English speaking family members or friends.

A lot of Vietnamese Americans in the county and specifically in Little Saigon – which spans cities like Garden Grove, Westminster and Fountain Valley – get their information through “word-of-mouth,” said Minh Phạm, an aspiring medical professional and Westminster resident working to organize with VietRISE.

“But sometimes the information may be not the correct information. That’s what I have been seeing a lot of,” he said, adding that many in the community “usually go to social media and we do we pull information from different types of press or forms of information that aren’t official.”

The activists are also calling on cities to enact emergency protections for communities of color against evictions and utility shut-offs, which cities are now allowed to do under a March 16 executive order by Gov. Gavin Newsom that gives local jurisdictions the OK to declare a state of emergency.

The Santa Ana City Council on Tuesday unanimously voted to declare a local emergency that includes a resolution stating residents cannot be evicted and utilities will remain on with late fees waived.

This comes as a slate of OC cities have begun to declare states of emergency, with Westminster scheduled to declare one at an emergency Council meeting tomorrow.


Click here for a list of guides translated into Spanish and Vietnamese by VietRISE, and here for an English guide VietRISE compiled for other resources.


Another challenge that Asian Americans in the county specifically will face, on top of information gaps, is xenophobia, said Thiery Nguyen, a local high school student, at the virtual press conference.

“You can see it in our schools, where high school Asian kids at Bolsa Grande high school have been verbally attacked,” Nguyen said, referring to an incident acknowledged by the Garden Grove Unified School district where two students filmed themselves shouting “coronavirus” at Asian American students on campus. The video, originally posted on YouTube, was then reposted in shorter clips to an alumni’s Facebook post.

“Although I hate the fact that I have to say this, the actions of these people have made it clear that someone needs to say our race is not a virus,” Nguyen said.

After denouncing the incident during the press conference, Garden Grove Unified School District Board President Walter Muneton called on the county Board of Supervisors to “provide rapid and transparent government plans on how they plan to prevent outbreaks.”

“And at the same time,” he added, “not incite panic or fear amongst our community, especially our most vulnerable.”

Brandon Pho is a Voice of OC reporting fellow. Contact him at [email protected] or on Twitter @photherecord.

How can I sign up for a vaccine?

For full details on the COVID-19 vaccine in Orange County view our Voice of OC vaccine page that is constantly updated and has links of where to register for an appointment: http://bit.ly/occovidvaccine.

What is COVID-19? Do I have it?

INFORMATION View the CDC website. View OC's website. View the latest OC case counts.

TRANSLATIONS See the county's guides in non-English languages. Learn key Coronavirus facts in Vietnamese and Spanish via VietRise. See VietRISE guides in Spanish and Vietnamese.

PROTECTION To limit exposure, the CDC recommends: wash your hands often, avoid close contact with others, cover your mouth and nose with a cloth mask when around others, cover coughs and sneezes, clean and disinfect frequently touched surfaces.

SYMPTOMS The CDC identifies these key symptoms that can occur any time between 2 and 14 days after exposure: Fever or chills, cough and shortness of breath or difficulty breathing, fatigue, muscle or body aches,  headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting or diarrhea. If you suspect Coronavirus, CALL your primary medical provider.

EMERGENCY SYMPTOMS If you display any of the following emergency warning signs, seek immediate medical attention: difficulty breathing or shortness of breath, persistent pain or pressure in the chest, new confusion or inability to arouse, or bluish lips or face.

RISK The CDC identifies people most at risk for serious illness: Older adults, and people who have serious chronic medical conditions such as heart disease, diabetes and lung disease.

What is open?

RESIDENTS The County of Orange offers a list of notices and news on what guidance is given for families and persons.

SCHOOLS The latest information for the county is available from the Orange County Board of Education.

STATE GUIDE TO WHAT IS OPEN A full list of statewide guidelines for what is open and what is closed.

SOCIAL DISTANCING Staying away from other people is called "social distancing." The aim is to SLOW the spread of Coronavirus so as to not overwhelm the nation's health care systems and so that people in need can get help. The Washington Post explains: "The spread (of COVID-19) can be slowed, public health professionals say, if people practice "social distancing" by avoiding public spaces and generally limiting their movement."

What support is available?

STRESS & ANXIETY Stress and anxiety can be triggered by the situation and resources are available to help from the Anxiety and Depression Association of America and from the American Psychology Association. Concern over this new virus can make children and families anxious, here are tips on talking with children about COVID-19.

MENTAL HEALTH The County of Orange offers a list of available mental health support services.

FIRST RESPONDERS The County of Orange offers these support services for first responders and health care workers.

BUSINESSES & ORGANIZATIONS The County of Orange offers a list of up-to-date guidelines for business and faith-based/community organizations.

FOOD ASSISTANCE Voice of OC offers a weekly list of available food pantries in Orange County. You can also apply for food benefits over the phone through the CalFresh program at 800-281-9799 or online.

PUBLIC TRANSPORTATION Buses and trains still offer service, but routes have been reduced so make sure to check your route ahead of time.

HOMELESSNESS The County of Orange offers a list of available shelter beds and other resources.

GENERAL FINANCIAL HELP Here are some services:

  •   • Find information on unemployment and disability benefits.
  •   • The Orange County Social Services Agency, despite closing its lobby, is processing online filings for assistance programs. This includes emergency cash assistance for immediate needs like rent or medical bills. The phone line has averaged a 30 minute wait time and offers a callback service, but people are encouraged to apply for benefits online.
  •   • Residents can apply for any of these programs by calling 800-281-9799.

RESTAURANT OWNERS & EMPLOYEES You can find a detailed list of resources available to restaurant owners and employees

How can I help?

VOLUNTEERING A statewide guide offers examples of ways to volunteer safely during Coronavirus. Options include, but are not limited to: donating plasma, making cloth face masks and supporting local food banks. Orange County's Second Harvest Food Bank lists support options online.

DONATIONS An Orange County Community Resilience Fund has been started through the OC Community Foundation to raise money for local nonprofits and volunteer organizations.

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