Voice of OC (https://voiceofoc.org/tag/telecare-corp/)
The county said it was concerned a lack of oversight and care by Telecare Corp. staff was putting people at risk in a residential treatment center for people recovering from mental health crises. Both the county and contractor say the issues have since been fixed.
Telecare Corp. has repeatedly declined to comment on complaints it failed to provide health treatment it was supposed to, didn’t clean dirty rooms at a facility it was overseeing, and unnecessarily escalated a situation with a patient into a physical confrontation.
Homeless people staying at a motel, which the county is leasing as a mental health treatment facility, expressed confusion and uncertainty about what would happen next.